This method may be necessary if the license manager cannot communicate with the license key server due to specific settings in your network environment. Jul 28, 2003 the san carlos company had just released the latest version of its natural language enterprise search software, inquira 6. Inquira provides software applications for web selfservice, agentassisted support, knowledge management and collaboration, built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across web, phone and community channels. It also lists other pages on the web where you can find additional information on this topic. Configuring and administering information manager applications.
Inquiras knowledge management software will be embedded in the oracle crm on demand desktop, with inquiras on demand web selfservice application allowing customers to. Cardstudio tech note using the software license manager. Assist with the selection and rollout of the inquira knowledge software in 2009 and the upgrade to the oracle knowledge. It provides detailed information on installing and configuring the information manager product components. Inquira builds social forums for greater customer interaction with online communities. Jul 28, 2011 oracle will get a head start with inquira, since they share many customers and inquira s software has been integrated with oracles crm on demand software since 2009. The company has question answering software which works in certain use cases. Ca siteminder consists of two basic runtime components and an administration component. Installation of various client environments with the oracle km products i. Advent has been doing km for over a decadewere pretty experienced with the processes, and its ingrained in our culture, says collin martin, the companys quality and service resolution manager. Inquira solution profileknowledge applications for the. July 28, 2011, inquira, service knowledge management software. Oracle has acquired inquira, a provider of bestinclass knowledge management solutions that support web self.
Dipendra singh gaur senior consultant oracle knowledge. Mar 21, 2017 if there is a change in these rules for a particular locality, avaya communication manager may require software updates. Peter sianchuk serena software vp worldwide support great teamwork under pressure. The following is a list of personal information managers pims and online organizers. Changes in avaya communication manager to handle new daylight saving time rules are dependent on red hat, the enterprise linux vendor for avaya communication manager. Information manager installation guide 1 preface about this guide this guide is intended for technical staff who are responsible for installing inquira information manager. Reviews from inquira, inc employees about inquira, inc culture, salaries, benefits, worklife balance, management, job security, and more. Using semantics and an industryspecific dictionary, the software searches across a variety of enterprise information repositories to quickly find the best information based on a. Inquira product documentation inquira documentation is available only to licensed users of our software products and. Inquira information manager default value of category to be used while adding a content. Oct 24, 2007 microsoft crm for cedilla, sages accpac 5. Sep 22, 2011, goahead software, service availability and management software, na, 33.
Global organizations use inquiras unique software to acquire new customers, upsell and crosssell products and services, reduce the number and cost of service incidents, and drive customer satisfaction. Facebook is showing information to help you better understand the purpose of a page. Oracle programs, including any operating system, integrated software, any programs installed. Avaya teams have assessed the risk related to servers and endpoints, as well as the risk introduced by external connections and partners, contractors, and vendors. Now squashing their fears concerns over security and functionality, companies are increasingly turning to software asservice for its subscription pricing model, rapid timetodeploy and flexible. The san carlos company had just released the latest version of its natural language enterprise search software, inquira 6. Contacting inquira you can contact inquira by mail, telephone, fax, and email. Knowledge management is the cornerstone for great customer service, enabling agents and organizations to provide highly interactive and engaging customer experiences. Fixed numerous critical bugs at realworld production environment for all the oracle km clients. Numerous companies have set up suites of interacting tools to cover a wide range of km functions. Customers who log into inquira powered social communities are able to receive answers to questions about the wide range of products that they use every day for personal and business tasks, without having to call or interact with a human.
Oracle adds inquira knowledge management technology to crm. The core inquira engine underlies the companys product range, which includes personalized response and personalized navigation, analytics, contact center. Inquira is the leading provider of customer search and navigation applications for business web sites. Ca siteminder 3 figure a ca siteminder enforces security policies with agentbased and proxybased peps to suit the requirements of each organization. Development and enhancement of inquira infocenter application. Many may wonder why oracle elected to acquire inquiras knowledge. Inquira selected by sterling commerce for call center. E38 view library download 12 mb installation and release documentation e3811003 view library download 20 mb intelligent search documentation e3811103 view library download 10 mb information manager documentation e3811203 view library download 9 mb analytics documentation e3810903. They provide oversight, training and support on the process and software tools to. Inquiras intelligent search gives representatives and customers search and retrieval capability to find the information they need to resolve customer problems, and inquira analytics provides management with a mechanism to evaluate user experience. Knowledge management has a wide variety of aspects, most of which are implemented via some sort of technology.
Inquira to moderate expert panel with apple, ge fanuc. Formed from two search companies, inquira has focused on the customer support sector. Using inquira advanced search and a scalable knowledge management solutions with crmod fusion crm in future will give advantanges to customers to make effective decisions in crm domain. Oracle knowledge management oracle customer experience cx. We expect inquira to be the centerpiece for oracle fusion crm service. Pim application, platforms, software license, notes.
Measuring the effectiveness of professional services. A key part of the successful strategy he led was the development and launch of inquira information manager the industrys first knowledge management solution to embrace social networking for the delivery of superior customer service and support. Invicaras skilled information managers will represent you and engage your project stakeholders to help you achieve the requirements defined by your information strategy. Chapter 1, information manager web services this section describes the information manager web services interfaces that support the information manager security, content, content. Inquiras new crm system employs naturallanguage search technology so reps can search all the information assets within a company. Oracle is a huge software company and its fusion suite is massive. Software tools to better organize and process information, create and distribute knowledge, transform knowledge into competitive assets, for media companies and major corporations willing to apply a knowledge management strategy to a content creation environment.
For more information, see the affected software and vulnerability severity ratings section. Inquira provides a software platform that includes knowledge base management, natural language search, and analytics. This category was originally devised to hold websites that deal with these interacting, mostly large suites of tools. The acquisition of inquira provides oracle with a complete knowledge management suite, integrated with selfservice support, online customer forums and agentassisted crm, said anthony lye, svp of oracle crm. The information manager developers guide is divided into the following sections. Avaya became aware of the wannacry ransomware attack on friday, may 12, 2017. Mar 18, 2010 inquira puts its knowledge solutions in the cloud. This security update is rated critical for all supported releases of microsoft windows. How do you get knowledge workers to contribute their knowledge to a system regularly. The general organization of this guide the support services available from inquira customer support. Inquira update features multilingual dictionary dataversity. Integrated inquira with external applications siebel,crmod installation of various client environments with the oracle km products i.
Even large enterprises today are embracing ondemand software to solve their business needs. Natural language processing improves relevancy of search results. Hands on experience in customization of info center. May 01, 2008 san bruno, ca prweb may 1, 2008 inquira, inc. Software engineer with 3 year experience in inquiraokm. Aug 31, 2011 inquira builds social forums for greater customer interaction with online communities. Senior technical consultant oracle knowledge management inquiratrack lead. Tools aim to help customerservice reps get the right. Inquira inc company profile and news bloomberg markets. Oracle integrates inquira knowledge management into oracle crm. Abhishek mahajan senior technical advisory consultant. Inquira selected by sterling commerce for call center problem. Listen to this podcast to get the answers to questions such as. Good experience in information manager designing channel schemas, categories, usergroups and views as per requirement.
Advents homebrewed knowledge management km system enabled employees and clients alike to create and locate information. The core inquira engine underlies the companys product range, which includes personalized response and personalized navigation, analytics, contact center advisor, information manager, and. It had just received accolades from analysts at gartner and jupiter research. Vestibulum ipsum diam, mattis in dictum et, vulputate nec libero. Daylight saving time change information avaya support. Information on acquisition, funding, cap tables, investors, and executives for inquira. Inquira information manager, a knowledge base application, lets sterling commerce create new articles for the knowledge base. Its products include intelligent search, a semantic search system for understanding and responding to user inquiries.
Now squashing their fears concerns over security and functionality, companies are increasingly turning to softwareasservice for its subscription pricing model, rapid timetodeploy and flexible. Customers who log into inquirapowered social communities are able to receive answers to questions about the wide range of products that they use every day for personal and business tasks, without having to call or interact with a human. In 2019, oracle was the secondlargest software company by revenue. Inquiras intelligent search gives representatives and customers search and retrieval capability to find the information they need to resolve customer problems, and inquira analytics provides management with a mechanism to evaluate user experience and implement. Tools aim to help customerservice reps get the right answers informationweek.
Inquira s knowledge management software will be embedded in the oracle crm on demand desktop, with inquira s on demand web selfservice application allowing customers to find data on a network. Information manager, a knowledge management application for identifying. This course will discuss the history and the different aspects of knowledge management. Lead for the north america knowledge management team since mid 2010. After installing the cardstudio software, go to windows start all programs zebra technologies cardstudio. Abhishek mahajan senior technical advisory consultant oracle. This is an extensive list of top knowledge management software solution providers. P1040627 draft 2 1 cardstudio tech note using the software license manager introduction in order to use cardstudio, the activation key provided must be authenticated by a onetime connection with the license manager via the internet. Inquira doubles deployments, releases new version internetnews. List of top knowledge management solutions providers. Tools aim to help customerservice reps get the right answers. Assist with the selection and rollout of the inquira knowledge software in 2009 and the upgrade to. If there is a change in these rules for a particular locality, avaya communication manager may require software updates.
Clement gomez lead software engineer fannie mae linkedin. Inquira software enables customers to get information via the web, instant messaging or email. Live chat, emailticket management, callback management, knowledge base. The management console displays the inquira search configuration page. Inquira finds its websearch software popular with investors.
Oracle corporation is an american multinational computer technology corporation headquartered in redwood shores, california. Hi, i have a requirement in which a category value should be made a default and that value should be added automatically when creating a document under. Apis for extening search beyond single knowledgebase. Experience in inquira tools infocenter, information manager, search admin, dictionary manager, analytics reporting sound knowledge in oracle and sql server. Use the pitchbook platform to explore the full profile. The company sells database software and technology, cloud engineered systems, and enterprise software productsparticularly its own brands of database management systems. Using semantics and an industryspecific dictionary, the software searches across a variety of enterprise information repositories to quickly find the best information based on a customer query. A big thank yo u to the entire team verisign and inquira you guys rock. Information manager administration guide 1 preface about this guide this guide is intended for technical staff who are responsible for administration and configuration of inquira information manager. This module will also discuss knowledge organization and its history, the definition of knowledge market, the different concepts of knowledge management and the different real samples of knowledge management. Inquira knowledge management the leading provider of.